WHAT IS THE RETURN PERIOD ?
All customers have 30 days from the time they receive their order to exchange or return for a full refund.
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN ?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option, because medzou will not be responsible for lost returns.
MAY I RETURN MY medzou ORDER WITHOUT CONTACTING YOU OR GETTING AN RMA ?
To ensure you receive proper instruction for returning your order, please send us an email to firstname.lastname@example.org to initiate the returns process.
WHEN WILL I RECEIVE MY REFUND ?
Once your return is received and inspected and deemed returnable, you will be refunded within 24 hours. Refunds typically take 3-7 business days to reflect on your account. Note: Most financial institutions will take an average of 3-7 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your financial institution. We are happy to accept your return or exchange within 30 days.Please read about our Return Policy. Please e-mail email@example.com when you are ready to proceed.