frequently asked questions

WHAT IS YOUR RETURN POLICY?
We are happy to accept your return or exchange within 30 days.Please read about our Return Policy. Please e-mail support@medzou.com when you are ready to proceed. 
HOW LONG DOES SHIPPING TAKE?
Applications typically take two to five business days from the date they are submitted. The shipping period varies by country and the shipping type chosen in a period of between 15 days and 40 maximum in very few cases
DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:Quick checkout processEasily view your order status and order historyReceive updates detailing our new releases and special promotions
HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX ...) and PayPal payments.
HOW SECURE IS MY ONLINE ORDER? 
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

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